Information Security

Privacy Policy

Data Protection Info

Updated: Oct 1, 2023

1 Introduction

Goldfinchs Travel Group ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you utilize our B2B travel portal or B2C website.

2 Information We Collect

Because we provide international travel and visa processing services, the information we collect is highly specialized to facilitate travel requirements:

  • Identity Data: First name, last name, date of birth, gender, nationality, and passport details.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Securely tokenized payment card details and bank account information.
  • Logistical Data: Flight preferences, frequent flyer numbers, dietary requirements, and specific accommodation/mobility needs.

3 How We Use Your Information

Your data is exclusively processed to fulfill our obligations as a travel provider:

Ticketing flights via GDS systems
Confirming hotel reservations
Formal visa doc processing
Crucial itinerary updates

4 Disclosing Your Data

In order to provide our service, it is absolutely essential that we pass your information to third-party suppliers who ultimately deliver the travel products. These include:

Airlines, Hotels, and Transport Providers: We provide only the information strictly necessary to secure your booking.

Government Agencies: When participating in visa processing or fulfilling foreign border-control requirements (like Advanced Passenger Information frameworks), we may transmit your data to customs or immigration authorities.

5 Data Security

We have implemented strict security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Sensitive transactions are encrypted using secure socket layer technology (SSL). However, no internet transmission is entirely secure, and you utilize our platforms at your own risk.

6 Your Legal Rights

Depending on your jurisdiction, you have the right to request access, correction, erasure, or restriction of your personal data. To exercise any of these rights, please contact our data compliance officer at privacy@goldfinchs.com.

Data Concerns?

Reach out to our dedicated compliance officer.

Email Privacy Team